Refund policy

Refund Policy

We want you and your dog to love your BarkingBells ball. If something isn't right, we'll make it right. Placing an order means you agree to this policy.

30-Day Money-Back Guarantee (Optional Add-On)

You can add the 30-Day Money-Back Guarantee to your order for $5.99. If you did:

  • If your dog doesn't love it, contact us within 30 days of delivery with your order number. You don't need to give a reason.
  • No need to send anything back. Keep the ball, gift it or donate it to a shelter.
  • We refund the price you paid for the ball(s) to your original payment method. The guarantee fee itself is non-refundable.
  • Limited to one claim per customer.

Orders without the Money-Back Guarantee are not eligible for change-of-mind refunds. Damaged, faulty, wrong or lost items are always covered for free, as explained below.

Damaged or Wrong Item

  • Contact us within 7 days of delivery with your order number and a photo or short video of the problem.
  • We'll send a free replacement. If a replacement isn't possible, you get a full refund. No need to send the item back.

Ball Stopped Working

  • If the ball stops moving or making sounds under normal use within 30 days of delivery, contact us with a short video of it fully charged and switched on.
  • We'll send a free replacement, or a full refund if a replacement isn't available.

Christmas Gift Extension

Ordered between November 15 and December 24? You can use your Money-Back Guarantee or report a problem until January 31 of the following year, so gifts can be opened first.

What's Not Covered

  • The BarkingBells ball is a play toy, not a chew toy. Damage from chewing, biting or tearing is not covered.
  • Normal wear from play, such as dirt, slobber or loose threads.
  • Water damage (the ball is not waterproof).
  • Opening or modifying the inner motor ball.

Please always supervise your dog while playing.

Lost or Delayed Packages

  • Shipping times are estimates and can be longer during the holiday season. A delay alone is not a reason for a refund.
  • If your tracking hasn't updated in 30 days, we'll reship your order or refund you in full.
  • If tracking says "delivered" but you can't find your package, contact us within 7 days and we'll help you with a claim. Orders with Shipping Protection are reshipped free.
  • Orders sent to an incorrect address entered at checkout, or refused at delivery, can be reshipped at the customer's cost.

Cancellations

You can cancel for a full refund within 12 hours of placing your order, before it ships.

How Refunds Are Paid

  • Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
  • Bundles are refunded based on the price paid per ball.
  • Shipping Protection and the Money-Back Guarantee fee are non-refundable once your order has shipped.
  • The Christmas Mystery Box is a surprise item and can only be refunded if it arrives damaged.

How to Contact Us

Reach us through our contact page or email support@barkingbells.com with your order number. We reply within 48 hours. Please don't send items back to us, as we can't process mailed returns.

If you have a problem, please talk to us before opening a chargeback. We solve almost every issue quickly.

This policy doesn't affect your legal rights under the consumer laws of your country or state.